Leadership

VisasDirect has a highly trained and motivated leadership team with deep knowledge of the industry, extensive experience, and unique skills.

Australian Leadership Team

Pam Byron - Managing Director

Pam Byron is the Managing Director of Australia and is responsible for all aspects of the CIBT business in the region. Pam has extensive travel industry management experience in visa processing, operations, logistics and finance. Before joining CIBT in 2013, Pam worked with Toll Visas Direct and Travcour in the travel industry. Pam's focus is on continuous improvement to ensure we deliver an exceptional customer experience every single time.

Lee Smith - Commercial Director

Lee Smith joined CIBT in 2019 through the acquisition of TSS Immigration where he had held the role of General Manager since 2017. Lee has over 20 years' experience in global resourcing, international recruitment, workforce and business management. Lee heads up the business development team for CIBT Visas and Newland Chase in Australia. Having worked in management roles on the east and west coast of Australia with the SKILLED Group for 15 years, Lee has extensive business development experience across a variety of industry sectors including engineering, energy and resources, health and ICT. Lee has worked closely with leading companies in these areas devising workforce planning and sourcing strategies. Lee is a graduate of the University of Notre Dame Australia.

Corporate Leadership Team

John Donoghue - President and Chief Executive Officer

John Donoghue joined CIBT in September of 2008 and has served as the company's President and Chief Executive Officer since September 2010. Under John's leadership the company has more than doubled the size and profitability and expanded its global footprint to operate in 22 countries. During his tenure, the company has completed nearly 40 acquisitions, standardized operational procedures to deliver consistent global service levels, implemented a strong online sales program, and developed partnerships with some of the world’s largest airlines and consumer travel websites.  John has also led the company’s expansion to offer a full range of immigration and mobility services to corporate clients. Prior to joining CIBT, John held senior management positions with an emphasis on sales, marketing, and customer service with organizations such as Verisign, Network Solutions, The World Wildlife Fund and MCI Telecommunications. John was with MCI for 12 years serving as the company’s Senior Vice President of Marketing overseeing advertising, marketing partnerships, product development and public relations. John is a summa cum laude graduate of The George Washington University. John is a member of the CIBT Board of Directors.

Steven Diehl – Global Managing Director, Immigration

As Global Managing Director, Immigration for CIBT’s wholly-owned subsidiary Newland Chase, Steven Diehl spearheads the company’s immigration initiatives by leading a global team that is responsible for designing and implementing immigration solutions to a diverse portfolio of multinational, national, and NGO clients. As CIBT's footprint has expanded into new regions, Steve and his team have played an integral role in providing strategic guidance and direction to clients seeking short-term and long-term migration strategies that are tailored to specific industry sectors. In his nearly twenty years with the organization, Steve served in various roles at CIBT including Vice President of Sales and Vice President of Account Management where he led his team in a major expansion of the company’s client portfolio. Steve began his career with CIBT in 1996. He holds a Bachelor of Arts degree in International Relations from Syracuse University where he graduated summa cum laude. He is an active member of and frequent panelist at leading international travel and mobility associations, including the Worldwide ERC (ERC), the Forum for Expatriate Management (FEM), the Association of Corporate Travel Executives (ACTE), and the Global Business Travel Association (GBTA).

Pete Fox - Chief Information Officer

Pete Fox joined CIBT as CIO in September of 2009. He is responsible for all aspects of the company’s technical strategy and operations including Software Development, Networks Management, Data Centers and Digital Security.  Pete also leads the global marketing team to develop innovative new products and services.  At CIBT Pete spearheaded the implementation and rollout of CIBT’s bespoke fulfillment systems to 22 different countries operating in 7 different languages.  Pete oversees CIBT’s commercial software product offerings and developed ImmigrationSmart, the company’s innovative technology solution for corporate mobility. Pete has strong experience in leadership and development of large-scale distributed network applications, web-based applications, global marketing and e-commerce products.  Before joining CIBT, Pete held several senior positions at Network Solutions, where he lead two major acquisitions and served as the SVP in charge of Engineering, Product Development and M&A.  His background includes experience with companies such as Lockheed Martin and General Electric.  Pete is a magna cum laude Electrical Engineering graduate from VA Tech and holds an MS in Electrical Engineering also from VA Tech.

Eric Scheinerman - Chief Financial Officer

Eric Scheinerman joined CIBT in September 2019 as Chief Financial Officer. Eric brings to CIBT extensive global finance experience with a track record of improving operational performance and driving profitable growth. Eric is a proven, talented and strategic leader who has built, and been a key part of, high-performing corporate teams. Prior to joining CIBT Eric served as CFO for Wind River Environmental where he focused his efforts on growth, productivity and the company’s active M&A strategy. Prior to his time at Wind River, Eric held senior finance roles at Aptiv PLC. Based in Shanghai, he served as VP, Finance for the company’s $9+ billion dollar Electrical/Electronic Architecture Segment which had operations in 28 countries and more than 120K team members. Before joining Aptiv, Eric was Managing Director and CFO of Liberty Lane Partners, LLC, a private equity firm focused on building and improving middle-market companies. His role included oversight of the firm’s portfolio companies and M&A activity. He also served as interim CEO for two of their investments. Earlier in his career, Eric held senior management and finance roles at ThermoFisher Scientific, Whirlpool Corporation and 3M Company. He holds a Bachelor’s Degree from The Wharton School, University of Pennsylvania. Eric is based in CIBT’s corporate offices in Washington, DC.

Sandra Woznitski - Senior Vice President of North American Operations

Sandi joined CIBT in March of 2010 and has served as Senior Vice President of the North America region since 2013. She has a deep background in customer service, sales, and marketing with experience developing strategies to increase customer satisfaction and institutional profitability on a global scale. Sandi has overseen the integration of five acquisitions into North America operations. Prior to joining CIBT, Sandi spent over 20 years at MCI Telecommunications and Verizon where she held various senior leadership positions in customer service, sales, and marketing. Sandi is a cum laude graduate of Virginia Polytechnic Institute and State University with a degree in Hotel, Restaurant, and Institutional Management.

Nicolas Derbyshire - Managing Director - Asia Pacific

Nicolas Derbyshire joined CIBT in May of 2012 as Vice President of Business Development and was appointed Managing Director Asia Pacific in January 2013.  Under Nic’s leadership CIBT’s presence in Asia Pacific has grown to become a leading provider of mobility services. Since joining CIBT, Nic has overseen the acquisition and integration of 6 businesses in the Asia/PAC region and has led ”green field” entries into new markets in both the immigration and travel visa industries. Prior to joining CIBT, Nic was a founder of Visalink Systems, where he was instrumental in developing visa solutions for international travelers, forming strategic relationships with industry partners and overseeing Visalink’s Australian operations. Nic developed partnerships with many sectors of the Australian Government, designing and executing a proprietary system tailored to the needs of diplomatic and official passport holders. Nic joined the company when Visalink was acquired by CIBT in 2012. Nic has extensive experience in areas of business development, financial and operational management.  Nic is a VCE graduate of Haileybury College.

Florent Frapolli - Managing Director - Europe

Florent Frapolli joined CIBT in 2012 and is the Managing Director of the European region. Under his leadership, CIBT has made a series of acquisitions and expanded across 12 Countries in Europe. Florent has a proven track record of successfully developing and growing businesses while maintaining a high level of customer service. Before joining CIBT, Florent held leadership roles at G4S in the aviation industry, DMD in the airlines inflight entertainment market and Iron Mountain in the Record Management industry. Florent is focused on developing the European business utilizing operational excellence to drive increased profitability. Florent is a graduate of Aix-Marseille University.

Seran Bentley-Thoburn - Global Director – Quality and Compliance

Seran Bentley-Thoburn joined CIBT in 2009 as the UK Operations Director growing with CIBT into his current role of Global Director of Quality and Compliance in 2017. Seran has helped direct CIBT’s exponential growth now overseeing its entire global footprint. Seran’s primary focus includes managing CIBT’s global office facilities, leading the operational and logistical integration of acquisitions and spearheading work around expanding CIBT’s physical operations into new markets. Seran has held senior positions in the corporate travel industry spanning 30 year. Before joining CIBT, Seran managed a business called TLCS which was acquired by CIBT in 2009. During his time at TLCS, Seran was a key part in transforming TLCS into a market leader in the travel visa business. Seran was educated at Hinchley Wood School and 6th Form in Surrey, England. After achieving top grades, Seran pursued a career in corporate travel which has led to his over 30 years within our industry.

Rob Moorhouse - Senior Vice President - North America

Rob started his career in visas and immigration in 2001 and is presently based in our Houston office. He is responsible for business development and client services for CIBT and Newland Chase in North America. Rob joined the Melbourne office of Newland Chase in 2008 and established our Perth office in July 2013. A Griffith University graduate and the holder of a Graduate Certificate in Migration Law and Practice (Victoria University), Rob’s background was originally in Australian immigration, particularly in the field of migration Labour Agreements, having negotiated Australia’s first and only Enterprise Migration Agreement. Prior to joining CIBT Newland Chase, Rob gained a number of years’ experience working in the Australian Department of Immigration and Big4.

Justin Miller - Senior Vice President

Justin Miller joined CIBT in 2014 as Vice President of Acquisitions and was appointed Senior Vice President of Acquisitions in 2019. Under Justin’s leadership CIBT has accelerated its global acquisition program, which has been a key driver in CIBT adding service capabilities, increasing market share and expanding into new geographies. Prior to joining CIBT, Justin was a Senior Associate with a business development company, where he focused on the deployment of debt and equity capital to support growing businesses. Justin holds a Bachelors of Business Administration from the Goizueta Business School at Emory University.

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Service Commitment

The VisasDirect global team of travel visa and passport specialists is committed to providing our customers and clients with the highest level of personal attention and professional service. VisasDirect is committed to remaining the fastest, easiest, and most secure way to obtain travel visas and passports.

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