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• Lost or Stolen Passport
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• Passport Replacement Service
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Passport Replacement Service

VisasDirect’s Passport Replacement Service ensures that your passport can be replaced if it has been lost, stolen or damaged. 

VisasDirect recommends that every client and customer takes advantage of VisasDirect’s Passport Replacement Service.  With this service, VisasDirect will replace a lost, stolen, or damaged passport.  Coverage does not include replacement of expired passports or valid travel visas and is available to UK passport holders only.

You can purchase the Passport Replacement Service with each order. 

Need to Make a Claim?

If you purchased VisasDirect’s Passport Replacement Service you must notify VisasDirect if your passport been lost, stolen or damaged to make a claim.

1. Notify VisasDirect.  Call VisasDirect at +61 3 9673 1500 to make a claim.  You must have your order number or invoice reference number. We will then send you the forms you need to complete.
2. Send the completed forms to VisasDirect. Make a copy of your forms and collected items for your records and send the originals to the location listed in the VisasDirect Application Pack.
3. VisasDirect will provide you with your order status. As soon as we receive your application we will begin processing your request. VisasDirect will secure the fastest processing time to replace the traveller's lost or stolen passport.  The available processing time is at the discretion of the UK Identity and Passport Service (IPS).  VisasDirect will email you with a confirmation of receipt and a link to our online tracking tool which allows you to do real-time tracking of your request from the VisasDirect website.

To Replace a Lost, Stolen, or Damaged Passport You Will Need:

1. Passport.  You must, where possible submit your current passport. 
2. Two passport photographs.  Passport applications must include two identical colour photographs of each applicant taken within the last month.  Passport photographs must be 45 mm high x 35 mm wide and comply with UK Identity and Passport Service standards.
3. Completed passport application.  You must complete the passport application using the original form. 
4. LS01 form.  You must complete the LS01 form using the original form.
5. Authorisation letter.  We require permission from you to process the application on your behalf. You will need to complete a letter of authorisation.